ICT Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Location: Lombard House, Belfast
Contract: Permanent
Hours: 37 hours per week (Full Time)
About Inspire
Inspire is a values‑led organisation delivering essential services that support wellbeing, recovery and communities. Technology is critical to how we operate, innovate and protect the people we support. We are seeking an experienced ICT Manager to lead and deliver high‑quality, secure and reliable IT services across Inspire.
Role Purpose
The ICT Manager will have end‑to‑end ownership of Inspire’s IT services, ensuring they are well designed, effectively implemented, reliably operated and continually improved. This is a hands‑on technical leadership role, combining operational accountability, people leadership and service ownership.
Working closely with the Assistant Director of IT, the post‑holder will support organisational priorities and play a key role in delivering Inspire’s Digital Transformation Programme.
Key Responsibilities (Summary)
- Own and manage end‑to‑end IT services, ensuring reliable, secure and high‑quality service delivery
- Lead the IT Service Desk and oversee effective incident, request, change and problem management
- Provide operational ownership of Microsoft 365, identity, endpoints and core IT infrastructure
- Ensure strong cyber security controls and compliance with Cyber Essentials Plus and ISO27001
- Lead IT change and projects, supporting Inspire’s Digital Transformation Programme
- Manage IT suppliers and budgets to ensure value for money and service performance
- Lead, develop and support a high‑performing, customer‑focused IT team
- Maintain effective IT governance, documentation, policies and operational controls
What We’re Looking For
- Proven experience in a senior IT or ICT management role
- Strong operational knowledge of IT service delivery and Microsoft 365 environments
- Experience leading IT teams, suppliers and service improvements
- Strong understanding of cyber security, governance and compliance frameworks
- Excellent communication skills and a customer‑focused mindset
Why Join Inspire?
- Opportunity to lead IT services that support vital front‑line work
- Strategic involvement in digital transformation
- Supportive, values‑driven organisation
- Commitment to development, wellbeing and equality
Our Organisation
Inspire is an all-island charity and social enterprise and our aim is wellbeing for all. We work together with people living with mental ill health, intellectual disability, autism and addictions to ensure they live with dignity and realise their full potential.
We campaign to create a society free from stigma and discrimination with a culture of compassion that focuses on people and their abilities.
The Benefits
Our Benefits
Enhanced Annual Leave
Cycle to Work Scheme
Shopping Discounts
Employee Wellbeing Initiatives
Death in Service Benefit
Occupational Sick Pay
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